Return and Cancellation Policy
At www.soulfuloverseashk.com, we strive to provide a seamless shopping experience for our customers. Since our products are digital (eBooks), we have specific guidelines regarding returns and cancellations. Please review our policy carefully before making a purchase.
1. Digital Products
All products sold on www.soulfuloverseashk.com are digital eBooks. Due to the nature of digital goods, they cannot be “returned” once accessed or downloaded. Therefore, all sales are final, and we do not offer refunds or exchanges for eBook purchases.
2. Eligibility for Refunds
Refunds will only be considered under the following exceptional circumstances:
Incorrect Product:
If you accidentally received the wrong eBook or an incorrect format (e.g., you ordered EPUB but received PDF), please contact us within [insert time frame, e.g., 48 hours] of your purchase. We will verify the issue and provide the correct product or issue a refund if necessary.
Technical Issues:
If you experience technical difficulties that prevent you from accessing the eBook (e.g., broken download link), and our support team is unable to resolve the issue, we may offer a refund or provide another means to access the product.
For refund inquiries, please contact our support team at [soulfuloverseas.hk@gmail.com], including your order details and a description of the issue.
3. Non-Refundable Situations
We do not offer refunds or cancellations in the following scenarios:
Change of Mind:
If you purchase an eBook but change your mind after downloading or accessing it, we are unable to process a refund.
Duplicate Purchases:
Please ensure you do not purchase the same eBook multiple times. We are not responsible for duplicate orders unless the error was on our end.
Incompatibility:
It is your responsibility to ensure that your device is compatible with the format of the eBook purchased (e.g., PDF, EPUB, MOBI). We do not offer refunds for incompatibility issues.
4. Cancellation Policy
Since all eBooks are delivered digitally and immediately after payment is processed, orders cannot be canceled once completed. If you realize you have made an error (such as purchasing the wrong eBook), please contact us as soon as possible at [soulfuloverseas.hk@gmail.com], and we will do our best to assist you.
5. How to Request a Refund or Report an Issue
If you believe you are eligible for a refund under this policy, or if you experience any issues with your purchase, follow these steps:
Contact Customer Support:
Send an email to [Your Support Email] within [insert time frame, e.g., 48 hours] of your purchase, including your order number and a description of the issue.
Investigation:
Our team will review your request and may ask for additional information to verify the issue.
Resolution:
If approved, we will process the refund to your original payment method or provide access to the correct eBook within [ 7 business days].
6. Refund Processing Time
If your refund request is approved, the refund will be processed back to your original payment method. Depending on your bank or payment provider, it may take [insert time frame, e.g., 5-10 business days] for the funds to reflect in your account.